Saturday, August 16, 2008

Email Etiquette

When asked about email etiquette, nearly one quarter (24%) of email users said they don’t even use a salutation – they just dive right into their email messages! Meanwhile, 23% write “Hi Bob” and 20% say “Hello Bob” when they start an email to co-worker Bob.

“If you converse regularly – bantering back and forth throughout the course of your workday – it’s okay to leave out a salutation,” said Cherie Kerr, author of The Bliss or “Diss” Connection?: Email Etiquette for the Business Professional, “Otherwise, people can feel as though you didn’t care enough to write out their name. To really get someone’s attention, the best thing you can do is call them by name.”

As for email sign-offs, most people write “Thanks” (44%) or “Sincerely (12%). The most annoying sign-off among email users? It’s “xoxo” according to 25% of respondents. “Cheers” irritated 13% of users the most. Overall, 63% of email users were annoyed by some type of email sign-off.

Most respondents (88%) said that they pay attention to spelling and punctuation when writing emails, and 68% said emails with spelling and punctuation errors annoyed them. Interestingly, 74% said they excuse errors when emails are sent from a mobile device like a BlackBerry or iPhone.

“At the end of the day, it’s all about your image,” added Kerr. “Typos and poor grammar are the equivalent of walking into a room looking unshowered and disheveled. Good writing in an email shows you have both professionalism and class.” For Cherie Kerr’s top-five email etiquette tips, visit

From an AOL survey

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